International Roaming: No Restrictions to 210+ Destinations

Ultra Mobile plans come with free calling to 90+ international destinations, plus global text to anywhere in the world from the U.S. Plans also come with Monthly International Calling Credit and a One-time Roaming credit.

International Calling Credit can be used to call destinations that aren’t included in the Unlimited 90+ list.

With International Roaming credit, you can call, text and use data while outside of the U.S.

– If you have purchased the 4GB or the 8GB Plan, you get $1.50 of INTL Calling Credit per month and $5 of INTL Roaming Credit (one-time).
– If you have purchased the 12GB or 24GB Plan, you get $5 of INTL Calling Credit per month and $5 of INTL Roaming Credit (one-time).
– If you purchased the Ultra Unlimited Plan, you get $10 of INTL Calling Credit per month and $10 of INTL Roaming Credit (one-time).
– If you purchased the Ultra Unlimited+ Plan, you get $15 of INTL Calling Credit per month and $15 of INTL Roaming Credit (one-time).

Absolutely, before you travel make sure to sign in to your Ultra Mobile account and add $5, $10, $20 or $40 dollars to the UpRoam add-on in order to be able to talk, text, and use data while roaming outside the U.S.

You can check our coverage and speeds on our coverage map here.

Your International Roaming coverage depends on the availability of our roaming partner in that particular area. You can check our coverage and speeds in Mexico on our coverage map here.

The pass gives you 5GB of high-speed data in Mexico for $5. Once purchased, the pass is good for 30 days, and you can renew it each month for $5.

The Go Roam Mexico Data Pass is now included for free on our 24GB Plan, Ultra Unlimited Plan, and Ultra Unlimited+ Plan. The 5GB of high-speed data in Mexico will renew with your plan each month! We still encourage you to find Wi-Fi whenever you can while you are traveling internationally, but in case you can’t find Wi-Fi or need to find directions, these 5GB will be there for you when you need it in Mexico!
If you run out of the 5GB of roaming data before the 30 days are up, you can call our Customer Care team, and they can assist in adding another Go Roam Mexico Data Pass to your plan for $5.

If you need to call a country outside of our Free 90+ International destinations, you can easily purchase International Calling Credits to connect to those destinations.

How to Add Extras:
1. In Your Online Account – Go to the “Manage Plan” section of your online account, and select call credit add-on. Add-ons will be applied immediately.

2. With a Text Message – Text UPINTL to 6700. You will be able to use the credit card linked to your account for instant purchase of extra call credits.

3. At an Ultra Mobile Store – Use our Store Locator to find the nearest Ultra Mobile store.

Sales representatives will be able to help you purchase additional INTL Call Credit. Learn more about International Calling rates here.

Yes! Our plans come with Free Talk & Text in Mexico and Canada on 4GB plans and higher. You can enhance your Unlimited Talk & Text Mexico Roaming experience with the $5 Go Roam Mexico Data Pass, providing you with 5GB of High-Speed data for 30 days. Adding your pass is Ultra-easy in the Ultra Mobile App or by logging into your account online.

The Go Roam Mexico Data Pass is now included for free on our 24GB Plan, Ultra Unlimited Plan, and Ultra Unlimited+ Plan! The 5GB of high-speed data in Mexico will renew with your plan each month! If you would like to use data while traveling to Canada or Mexico, you can learn more about rates here.

1. If you can, a few weeks or months before your trip, incrementally add International Roaming Credit to your account if you know you will need a lot of data.

2. You can also make sure to connect to Wi-Fi any chance you get during your trip to avoid using your data.

3. In order to avoid tapping into your data while out and about, when connected to Wi-Fi, download what you’ll need/want to have for your trip such as directions, videos, music, etc.

4. When possible, turn on airplane mode to ensure you are not unconsciously using background data.

5. Keep an eye on your data! Data use can sneak up on you faster than you may realize; make a point to check in a few times a day to stay on top of it.

6. Leverage Wi-Fi Calling whenever possible. If you are connected to Wi-Fi, this feature lets you call and text friends and family in the U.S. for free. Learn more about Wi-Fi Calling.

7. If you expect to need a lot of data while overseas or will be in an area where Wi-Fi connections aren’t a sure thing, purchasing a local SIM card when you arrive at your destination can be a good option to avoid roaming charges.

Have data ready for when you arrive/land in a new country by making sure you purchase International Roaming Credit. With UpRoam, you can get $5, $10, $20 or $40 International Roaming credit to ensure you stay connected while traveling outside of the country.

Be sure to check out the roaming rates to your travel destination before you go. Learn more about International Roaming.

With Unlimited+, you get a One Time INTL Roaming Credit of $15 that does not expire. Ultra subscribers can buy more INTL Roaming Credit and add it to their account by using UpRoam. UpRoam add-ons come in $5, $10 and $20 and $40 denominations. Any unused INTL Roaming Credit balance will roll over to your next billing month.

Simply text any of the self-service short codes to 6700 below to get the information requested. The dial short codes work on iPhones and certain Android devices.

International Roaming is supported on your plan. Voice, SMS and MMS roaming is paid for through your PayGo Wallet balance. The PayGo Plan does not come with Data Roaming. Rates for international roaming are located at ultramobile.com/paygo/international-roaming.

PayGo plans come with Domestic Roaming and pulls from your Wallet balance.

Yes. International Call Credit and International Roaming Credit are included on 4GB and higher Single-Month and Multi-Month plans (not included on Talk & Text 500MB plan). Roaming Credit is a one-time credit provided at activation. You can always add more roaming credit if needed via the Ultra Mobile app or online. International Call Credit renews each month.

With your INTL Roaming credit, you will be able to call, text and use data while overseas.

For INTL Roaming rates, click here.

Upon activation, you will get a one-time allotment of INTL Roaming credit. Any unused INTL Roaming credit will stay intact as long as you are an Ultra subscriber, and the unused balance will roll over to the next billing month.

Ultra subscribers can buy more INTL Roaming credit and add it to their account by using UpRoam. UpRoam add-ons come in $5, $10, $20 and $40 denominations. Any unused balance will roll over to your next billing month.

Here’s how to UpRoam:
If not connected to WiFi: You can buy an UpRoam add-on by texting ‘UpRoam’ to 6700.

If connected to WiFi: You can buy an UpRoam add-on by logging into your online account or texting ‘UpRoam’ to 6700. If you have WiFi Calling & Text enabled on your account, you can call Customer Care at 1.888.777.0446.

UpRoam is an add-on that all Ultra subscribers can purchase allowing them to talk, text, and use data while roaming outside the US. You can add $5, $10, $20 or $40 of roaming credit at a time. When you purchase an UpRoam add-on, the funds are immediately applied to your account. If you want more than $20 of roaming credit, you will have to purchase additional add-ons. You can purchase UpRoam in $5, $10, $20 or $40 denominations, in the following ways:

In your online account Sign in to your online account and purchase more INTL Roaming credit

With a Retailer Visit the nearest Ultra Retailer to add UpRoam.

With a Text Message Text UPROAM to 6700. You will be able to use the credit card linked to your account for instant purchase of extra INTL Roaming credit.

By calling Customer Care Dial 1.888.777.0446 to talk to a representative to add UpRoam. Click International Calling to view roaming rates and destinations.

You can check your roaming balance in the following ways:

In your online account – Sign into your online account to check Roaming Balance

With a Retailer – Visit the nearest Ultra Retailer.

With a Text Message – text UPROAM to 6700, and you will receive a text message with your roaming balance.

By calling Customer Care – Dial 1.888.777.0446 to talk to a representative.